Difficult Dialog Case Study #2
The year: 2012. A game called Guild Wars 2 releases. I’m on the front lines, building content for the game. As an MMO, it requires constant work to keep it running and updated with new stuff. It’s like if Disneyland had to add a new ride or themed section every couple months. The first stuff we put out was Halloween content. Several new areas to explore, fight in, and climb up. I love jumping on stuff, both in real life and games, so naturally I tend to make jumping challenges. (Having worked on Guild Wars 1 for many years was frustrating because it had no jumping!) This Halloween event had so much stuff in it, I thought making one little part of it dedicated to a horror themed jumping challenge would be great. Some players disagreed. I ended up conversing with one of them on a YouTube video comment section. While the player started out incredibly hostile, by the end of the exchange they had cooled down and apologized. They didn’t really change their mind about my design decisio